StartTX

Our Expertise

Specialized advisory services for contact center innovation and AI-driven customer experience

How we've helped organizations transform their customer experience with AI

Regional Bank Achieves 45% Cost Reduction

· 45% operational cost reduction

· 22% improvement in CSAT

Implemented intelligent call routing and chatbot solutions that reduced average handle time by 38% while improving first-contact resolution.

Hospital Network Enhances Patient Engagement

· 60% faster appointment scheduling

· 35% increase in patient adherence

Deployed AI-powered omnichannel patient communication system that reduced no-show rates by 28% and improved satisfaction scores.

E-commerce Giant Boosts Conversion by 30%

· 30% higher conversion rate

· 50% reduction in support tickets

Developed personalized recommendation engine and automated customer service solution that increased average order value by 18%.

A proven 4-step approach to deliver transformative results for our clients

Research and analysis on emerging trends in customer service technology

2024 Global Contact Center AI Adoption Report

Key trends: Generative AI, sentiment analysis, and self-service adoption benchmarks across industries.

Benchmarking 10 Conversational AI Platforms

Vendor comparison based on accuracy, scalability, and multilingual support for enterprise deployments.

The ROI of Intelligent Automation in CX

Quantifying cost savings and revenue impact from AI-driven customer service transformation.

AI-powered customer engagement and digital transformation insights for forward-thinking enterprises.

Market Research

AI Strategy Advisory

Vendor Evaluation

info@starttx.com

Singapore